Privacy Policy

Last updated: August 28, 2026

SiteSnap ("we", "our", or "the Service") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

Account Information

  • Email address
  • Name and company name
  • Password (encrypted)

Usage Data

  • Property addresses searched
  • Measurement reports generated
  • Feature usage patterns

Device Information

  • Device type and operating system
  • Browser type (for web app)
  • IP address

Location Data (Mobile App Only)

With your permission, we may collect location data to help you quickly find properties at your current job site. You can disable this in your device settings at any time.

2. How We Use Your Information

  • Provide and improve our measurement services
  • Generate roof measurement reports
  • Send service-related communications
  • Analyze usage to improve features
  • Prevent fraud and abuse

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Cloud hosting, analytics, email delivery
  • Imagery providers: To generate measurements (addresses only)
  • Legal compliance: When required by law or to protect rights

4. Data Retention

We retain your account information and measurement history for as long as your account is active. You may request deletion of your account and associated data at any time.

5. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, secure authentication, and regular security audits.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your measurement history
  • Opt out of marketing communications

7. Cookies

We use essential cookies for authentication and session management. We may use analytics cookies to understand usage patterns. You can manage cookie preferences in your browser settings.

8. Children's Privacy

SiteSnap is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact Us

For privacy-related questions or requests, contact us at privacy@getasitesnap.com.

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